Parent Communication
Parent Communication covers the recurring day-to-day messaging that keeps families informed, engaged, and connected to your center.
Session Summary SMS
Automated post-session texts built from instructor notes, with multi-guardian sending, opt-out handling, and built-in mastery celebrations.
Mastery Celebrations
Automatic mastery-check celebration lines appended to session summaries so parents hear about milestones the same day.
Inactivity Outreach
Episode-aware re-engagement texts for students who go quiet, with configurable inactivity windows and Daily SMS Report visibility.
Enrollment Messages
Template-driven onboarding sequence triggered by enrollment and first attendance, with self-service editing in the portal.
Hold Lifecycle Messages
Automated SMS touchpoints throughout the student hold period - acknowledgment, mid-hold check-in, ending-soon prompt, and welcome back - to keep families engaged and reduce silent drop-off.
Marketing Notes
Occasional referral, review, promotion, or event messages layered onto eligible session summaries with probability, priority, and personalization controls.
SMS Report
A daily audit of every automated SMS sent from your center - delivery status, failures, and a full message log so nothing slips through unnoticed.
About Parent Communication
These messaging workflows sit inside the Parent Communication bundle for Mathnasium franchisees who want more consistent family follow-up.